EXCELLENT Based on 9 reviews Virginia CarlsonNovember 4, 2024Trustindex verifies that the original source of the review is Google. Regency Homes fully remodeled our new townhome, and we could not be happier! Lori Serum and her team were easy to communicate and work with throughout the project. Regency’s sub-contractors provided quality products and had great attention to detail. And as promised, the project was completed on time. We highly recommend Lori Serum and Regency Homes. Tracy RickertMay 30, 2024Trustindex verifies that the original source of the review is Google. We had the pleasure of building our new home with Lori Serum and the Regency Homes team in 2022/2023. We started the process during Covid, and from the very beginning the Regency Team was up front and transparent about the entire process. The pricing and budgeting was clear from the beginning and throughout. I cannot say enough about their follow through. Any time that any little thing would come up, Lori would call us directly, listen & understand the situation and handle it immediately. They were with us till the end and beyond making sure we were in love with our new home and that everything was functioning properly. I Can't say enough about the Regency Team. Their organization, communication, responsiveness, & ability to find great creative solutions, as well as just being super people to work with made the whole process such a joy. I consider them friends for life and would happily use them again in the future. Thanks Regency Team! Maureen KennedyMay 7, 2024Trustindex verifies that the original source of the review is Google. We hired Regency to do a major remodel to the main floor of our 21 year old home. We could not be more pleased with the result. They made the planning process such a pleasure. They listened to our wishes and combined their creative talents with their building expertise and skills to make a plan that was perfect for us. There was complete transparency regarding costs throughout the entire process. Their staff went out of their way to respond to our questions quickly and completely and we had communication with them frequently. Whenever we had a question or concern they were “on it”. The companies and trades people with whom they work are excellent and very pleasant and responsive. When the project was done, they continued to respond to our questions and need for small changes until the finished product was just as we wanted it. There were no arguments or disagreements-their culture is clearly customer oriented. Living in our basement during the process was not easy but it was so much better knowing we were getting what we wanted and had a sense of trust in the company. We would strongly recommend Regency for a new home or a remodel. Jeff BerghOctober 28, 2019Trustindex verifies that the original source of the review is Google. We cannot say enough wonderful things about Regency! After meeting with many builders, we knew right from our first meeting with Lori that Regency was the right fit. They listened to exactly what we wanted, and were supportive and responsive along the way! The entire staff is wonderful - they all helped us with every single request and question that we had with our custom build. We love this company and love our home even more! Would highly recommend Regency! Shubha PrashanthMarch 26, 2018Trustindex verifies that the original source of the review is Google. Amazing builder! Highly recommend. We wanted to build a custom house. We went with Regency Homes after searching hard in the market for a good custom builder. We have our house completed recently, and are very happy with the builder and their service. Trustworthiness: Lori is very professional and transparent. I believe it’s very important that the builder should be trustworthy. She promised that she takes very good care of her customers, she kept her promise. We are really happy how the house turned out. She provides itemized price, which helps make to a right decision according to our budget. There was no hidden costs or unexplained prices. Customization and Craftsmanship: House can be completely customized unlike other custom builders. We wanted get our house built in contemporary style. They did a fantastic job, even though the style was different from their usual houses. The quality is impressive. They made sure that we are happy with the design. They really make sure that their customers are satisfied. Responsiveness: All our questions has been answered immediately. Lori, Teena , Jen and Keith have been great to work with. Kelly Ascheman CallawayFebruary 7, 2016Trustindex verifies that the original source of the review is Google. Pros: Quality materials and craftsmanship; highly-responsive, trustworthy, professional, experienced staff; skilled subcontractors; home can be completely custom-designed Cons: None Regency Homes, Inc. was on our short-list after visiting and interviewing six different Minnesota custom home builders during the 2015 Spring Parade of Homes. We liked the quality of the Regency model home that we visited, and enjoyed how the owner, Lori, during our initial meeting/interview, was very welcoming, knowledgeable, and eager to find out exactly what we were looking for in our new home. She asked the right questions, gave us honest information and timelines about the build, and made us feel very comfortable about the process. Everything regarding her business practice was extremely transparent. One of my biggest fears about building a new home was inadvertently hiring a shady, fly-by-night operation that would cut corners and keep the day-to-day operations and/or problems hidden from us. With Regency Homes, Inc., this was definitely not the case. They took pride in their work, relationships with subcontractors and vendors, and with their past and current customers. From start to finish, there was nothing that my husband or I were uncomfortable about, because we were encouraged to be a part of the process. If we had questions, they were immediately answered by Lori, the project manager (Jen), the admin (Meghan), the construction manager (Keith), or job supervisor (Scott). We truly felt like we were a team, all working toward the same outcome: complete satisfaction with the quality of our new home. We never felt like the Regency team was trying to up-sell us or convince us to stretch beyond our budget. Even though we did go slightly above budget by our own request of adding an extra deep garage, etc. (welcome to building a new home - it’s going to happen!), we saved money right from the start because we substituted some of the high-end standard finishes that were typical in Regency builds with less expensive materials (no granite on the island, LVP floors instead of hardwood, etc.). Lori worked with us to help us maintain our budget so we could afford a new build. We knew we could upgrade these things someday, but the most important things about our home were quality of the materials, the craftsmanship, and the fabulous location in a brand new development. We signed a contract with Regency Homes, Inc. in March of 2015, and closed on our home on September 28, 2015. The entire experience for my husband and me - as very skeptical, very savvy consumers - was beyond positive. There were no complications, no major issues, and the outcome was magnificent! Regency’s marketing materials highlight the fact that the process of building a home should be enjoyable and not stressful. They kept that promise. The overwhelming emotion that I felt during the entire process was excitement. I never felt confused, pressured, fearful, regretful, or stressed. The decision to build a brand new home is life-changing, and can fill a person with doubt and fear. No matter what, you must do your homework. Don’t assume that all builders are equal. There are some shady operators out there, and we heard PLENTY of horror stories from dissatisfied homeowners before we even officially began the process. If you are considering building a new home, do your due diligence and interview your top contenders, but make sure to include Regency Homes, Inc. on your short list. They are honest, hard-working people who build beautiful, high-quality homes. As I sit in my beautiful home office, looking out the window at the brand-new Regency Homes, Inc. model directly across the street, I feel an extraordinary sense of pride to already be living in a Regency custom home. I will continue to recommend Regency Homes, Inc. to anyone who may be looking to build. I welcome any questions and comments.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more